Nextins Technologies Ltd offers agreed customer services for ease of business
communication processes.
These include:
01. Dedicated field support team, for site intervention and fault resolution.
02. Customer Service support 24/7 including public holidays.
03. Proactive site monitoring arrangement.
04. Team work support to work challenges.
Quality of Service:
01. Time is an asset; we understand your projects would be delivered within a planned time.
02. We understand your services delivery relies on product reliability.
03. We understand that revenue lost is detrimental to your cash flow.
Service Management Plan:
01. Maintain dependable records of configurations/design/challenges at NTL end.
02. Keep service manual for more intense and new service procedures.
03. Repair and maintain hardware as agreed.
04. Abide by warrantee terms.
Customer service management:
We provide our customers with a single point of contact for all problem report, provisioning and service response.